Refund policy
At Molly Nail Art, we strive to provide professional and high-quality nail services. Please read our policy below, which operates in addition to your rights under the Australian Consumer Law.
Cancellations & Refunds
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If you are unhappy with the service outcome, please contact us at mollynailartstudio@gmail.com within a reasonable time.
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Refunds or partial refunds may be provided where services have a major failure (e.g. the result is significantly different from what was agreed, unsafe, or cannot be fixed in a reasonable time).
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For minor issues, we will first offer a free repair or correction. If this cannot be completed within a reasonable timeframe, you may request a refund or price reduction.
Damages & Issues
Please check your nails immediately after your appointment. If you believe the service was defective (e.g. lifting, chipping, incorrect design compared to agreed style), contact us as soon as possible so we can evaluate and make it right.
Exceptions / Non-Refundable Situations
We cannot provide refunds or free repairs if the issue is caused by:
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Normal wear and tear after the appointment;
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Accidental damage (e.g. nails broken by impact, misuse, or neglect);
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Change of mind about colour, style, or length after the service has been completed.
Rescheduling & Exchanges
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If you wish to change your appointment time, please notify us at least 24 hours in advance.
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The fastest way to make changes is to contact us directly at mollynailartstudio@gmail.com.
Refund Processing
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Once a refund is approved, it will be processed to your original payment method within 10 business days.
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Please allow additional time for your bank or payment provider to complete the transaction. If more than 15 business days have passed since we approved a refund, please contact us at mollynailartstudio@gmail.com.